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Our Policies | Our Policies |
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Mission Statement We endeavour to provide our customers with the value for money products that have been proven to protect and guard children from potential danger. We consider outstanding customer service a goal and our customers a privilege. Purchase Purchases can be made with Credit Card or Direct Deposit via the checkout process. Please contact us for any further information regarding payment options. Visa, MasterCard and Bankcard are all accepted. All payments are in Australian Dollars ($AU). If you are buying from an international destination, you will be charged in Australian Dollars and the exchange rate will be calculated by your credit card provider. Order Processing Payments are processed in real time when the order is placed and orders are shipped within 5 business days via the fabulous multi-national Australia Post. Price Match Promise Let us give you the best price possible! We are so confident that we have the best prices in child safety products, that we offer a 'Price Match Promise'. If you find a better price on any of our products, let us know and we will match it for you without question - provided: - The product is exactly the same product - We are able to verify Please telephone our sales team on (08) 8294 8592 clearly stating the following details: 1. Your name and details 2. The product, price and our product code you are interested in purchasing 3. The Internet site or shop offering a better price Once the price is verified we can process your order immediately over the telephone. If you find a better price on any competitor site not listed, then please telephone and let us give you the very best price. Return Policy Returns are accepted within 14 days on undamaged and/or unused goods. Call or email for a return Code number before returning. No returns or refunds on opened products unless defective. Postal charges are not refundable. Postal Charges Postage will be charged depending on the weight and volume of your order. Postal/Shipping charges will be calculated during the checkout process. For overseas and overweight/bulky orders, we will contact you to organise postage/shipping. Express Post and registered mail is available upon request. Postal charges are not refundable. International Postage International orders are sent via either DHL or TNT depending on the country sent to. If you have a preference on the delivery company, please contact us. International orders will be sent to the address that the credit card bills to unless stated otherwise. Customer Privacy Your privacy is our concern. Ready Set Safe will never sell or give away your contact information EVER! Once your order is completed you will receive ONE email from us 4-6 weeks later making sure the products are working correctly for you. Unless you join our newsletter you will not receive any other emails from Ready Set Safe. You may occasionally receive postal mail about new products or sales simply in the interest of further protecting your child/ren. Wholesale Ready Set Safe is happy to sell in wholesale prices for volume purchases to businesses and organisations. Contact us for more information on this option. If you have questions regarding your childs needs or product information, please contact us for a free consultation. |
